Refund policy

Return & Refund Policy

At Zeldior, customer satisfaction is our priority. If you're not fully happy with your purchase, please review our return and refund policy below.

Return Window You may request a return within 7 days of receiving your order. After this period, we are unable to offer a refund or exchange.

Eligibility for Returns To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with all tags and accessories included
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items The following items cannot be returned:

• Items marked as final sale or clearance
• Personal care items (makeup, perfume, skincare) once opened or used, for hygiene reasons
• Products damaged due to misuse

How to Start a Return Contact us at info@zeldior.com or call +92 314 7494611 with your order number and reason for return. Our team will guide you through the next steps, including the return address.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method or as store credit, depending on your original payment option.

Exchanges If you received a defective or damaged item, we are happy to replace it with the same product at no extra cost. Please contact us within 48 hours of delivery with photos of the issue.

Return Shipping Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.

Contact Us For any return or refund questions, reach us at:

• Email: info@zeldior.com
• Phone: +92 314 7494611